IMPORTANT: The information contained on this website is for customers of TelstraClear before 1 April 2013 to view their existing plans and services. TelstraClear has now merged with Vodafone.
If you want information on our new Vodafone products and services visit www.vodafone.co.nz.
 

Contact

Do you want a quick answer to your question, try our online help system! You can easily browse or search our answer knowledgebase, and even email us to ask a question directly if you cannot find what you are searching for.

Residential

Customer Care Enquires

Phone: 0508 888 800
Fax: 0508 888 801
Email: Click here

Hours
24/7

Sales Enquiries

Phone: 0508 888 800
Fax: 0508 888 801
Email: Click here

Hours
8am-8pm Monday to Friday
9am-5.30pm Saturday
Closed Sunday
Open most Public Holidays

Credit Services

Phone: 0508 556 557
Fax: 0508 556 558

Hours
8:30am - 4:30pm Monday to Friday
Closed Saturday, Sunday and Public Holidays
 
 
 

Faults & Technical Assistance

Phone: 0508 888 800

Hours
24/7
 
 
 

Business

Customer Care Enquiries

Phone: 0508 555 500
Fax: 0508 555 501
Email: Click here

Hours
24/7

Sales Enquiries

Phone: 0508 555 500

Hours
8am - 6pm Monday to Friday
Closed Saturdays, Sundays and
Public Holidays

Credit Services

Phone: 0508 556 666
Fax: 0508 556 558

Hours
8:30am - 4:30pm Monday to Friday
Closed Saturday, Sunday and Public Holidays
 
 
 

Faults & Technical Assistance

Phone: 0508 555 500

Hours
24/7
 
 
 

Other

From Outside New Zealand

Phone: +64 9 913 9150
Fax: +64 3 982 6232

Payments

Vodafone
PO BOX 39092
Wellington Mail Centre
Lower Hutt 5045

All mail (except payments)

Vodafone
Private Bag 92143
Auckland 1142
NEW ZEALAND
 
 
 

Wholesale Customers

Visit the Wholesale Website for contact details.

Customer Complaints Code

Vodafone is a member of the Customer Complaints Code Scheme. Further information on the Customer Complaints Code and our commitment to you can be found in our Complaints Policy.

Cable Locations

Web: www.beforeudig.co.nz
Phone: 0800 248 344 or
0508 651 050
Fax: 0800 344 747 or
0508 651 100
Email: planrequest@beforeudig.co.nz

For more information about the Cable Locations service, click here.
 
 
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